Tag Archives: innovation

Designing Customer Service Processes For Companies Selling Solutions Through Complex Products

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My Hubby’s Blog

THE BUSINESS OF BUSINESS

When a company offers its customer a solution through a complex product, providing customer service after selling the product becomes very important. A good customer service process will lead to customer satisfaction and will make business easier for both parties. Let us see how we can go about designing a good customer service process.

Who is a customer?

A customer is an organization or individual who makes a decision to buy your product, by not choosing another similar product offered by your competitors, by spending his most valuable resource – MONEY.

ID-10046440 Image courtesy of 89studio at FreeDigitalPhotos.net

Why is customer service required?

The moment the customer has decided to buy your product, he has already given you an edge over your competitors and at the same time has puts himself at risk. The supplier may not agree to this because he has seen the offered product work at several places…

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Killing Authenticity

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nothing to think, create, or learn without internet.

With growing technological advancement and the information explosion, people lack originality in their thoughts views and opinions, its embellished with the facts that we already know and there’s a need for good leaders who can lead with their heart, it is all because of

1. So much information explosion where every bit of knowledge is available at the ease of a click , hence there seems to be no originality in opinions and ideas that people can come up with moreover it hampers innovation.
2. People find the greatest NEED FOR APPROVAL which can only come through doing what the others want , and saying what others wish to listen, therefore authenticity is ruled out.
3. Fear of failure leads to following the old tracks and doing what is accepted and accompanies minimum risks.
4. We tend to believe what we are fed with , the information we receive and retain from the media, internet, books etc remains embedded in our heads , and hampers the creation of something new or novel.
5. No longer we go out in the dirt, in streets, in parks or neighborhood  because only exploring things hands on, in the nature can make us understand its different angles that can generate creativity.
6. having greater access to the right information stagnates the scope to try for new information or even come up with wrong marination that lead to the right information through trial and error process. but the internet has diminished the scope of even this approach where one could learn form mistakes and failures.
To overcome this and to fuel authenticity among the people,  we can create space and scope for people to be more authentic only if we Learn to ACCEPT all the move’s one makes , even if it leads to failure or success , it must be accepted and appreciated.
Once everyone accepts everyone there will be great leaders who are more authentic and lead with their heart.

 

Explore: Your Creative Best !

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Nurture creativity among you and the young ones, to reap the fruits of success

 

Its really hard to find what is best in us because there are so many opportunities that we may get to work for in life and many that we dont even know about their existence. In such events it becomes necessary to experience as many thin gs in life so that we may get to know and see what we are best in doing.

I may not know if i were good in gymnastics or ballet dance or playing piano or a guitar, because  i did not get the opportunity to try and experience them so far.

And this is why i feel that every child during his/her childhood should be given ample scope to try each and every sports , creative activities, technology, spirituality, and many other fores of life where if it is possible for parents they should try every endeavor to let their kids discover their true talents and where their creativity holds.

There might be many reasons where some kids may not be able to get such opportunities to explore their creative potentials in such circumstances the best thing you can give a child is “freedom”of, choice where he /she can choose the activity , hobby, interest that they like the most doing . This will nurture self reliance and confidence among them for even getting a choice, where they can transform their habit, interests into their passion and lead to innovation or developing their creative best talent.

For Kids it is as much important as academics and care for their development. But there is no age bar when it comes to finding your best even adults can discover their true talents at any stage of their life and try to maximize acquiring and benefiting from the opportunities galore that is there today to try their hands on every skill set through finding needful time on weekends and holidays.

Opportunities grow and develop with time, the sooner you identify them, the sooner you create space for success .

A poem written by me, describing importance of creativity and why  kids should be given an opportunity to explore.

THE SEAT OF CREATIVITY

 The blissful smile on the flawless face,

of a child so near to GOD

of thy spirits and thy beauty,

no boundaries see but bold,

 

As they not match,

to man ,not hatch

any plots or conspire

to gain the seat in heaven

they cherish no desire.

 

Thy pity on the soul of mankind,

persuaded and chasted by thy smiles ..

thy unconditional signs of affection,

maketh us realise

 

That he who sits in heaven

is eying on our crimes ,

be it guilt or mercy,

the child knows it all.

 

The eyes that wanders about

in space but casts a spell on us

make ways through all odds,

be it light or dust,

to show us omens of good and 

bad they cry ,feel sad or sneeze.

and a little hope is bestowed

when they smile its breeze

like the dew drops on the tiny leaves

in the arms of blessed trees.

 

Not a son nor a daughter

in tenderness and warmth of big hands,

be called by its name,

but a child is a child ,

who until has no name,

lest they touch the chest,

of mother earth and lift

up themselves all alone.

they be called children ,

in the entire eternity

their childhood thus claimed

the seat of creativity