Tag Archives: Business

Designing Customer Service Processes For Companies Selling Solutions Through Complex Products

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My Hubby’s Blog

THE BUSINESS OF BUSINESS

When a company offers its customer a solution through a complex product, providing customer service after selling the product becomes very important. A good customer service process will lead to customer satisfaction and will make business easier for both parties. Let us see how we can go about designing a good customer service process.

Who is a customer?

A customer is an organization or individual who makes a decision to buy your product, by not choosing another similar product offered by your competitors, by spending his most valuable resource – MONEY.

ID-10046440 Image courtesy of 89studio at FreeDigitalPhotos.net

Why is customer service required?

The moment the customer has decided to buy your product, he has already given you an edge over your competitors and at the same time has puts himself at risk. The supplier may not agree to this because he has seen the offered product work at several places…

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People love to prepare for “their” plan, so much that they are out of control when it fails, what they do not realize is, ‘what to prepare for’, i mean preparing for the unplanned, the unexpected change, turn of plans, only through this can they be, eternally conscious enough to still stay happy and prepare for the next unplanned.

People love to …

Rebellious Hope Beyond Personalized Failure

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Every genre of life holds some kind of productive roots that need to be harnessed in order to sustain for life and better livelihood to keep cycle of life consistent. For a human, its quite unimaginable to think about a life that is absent of materialism.The pursuit of this powerful yet significant source ( money) for life is ruthless and impinges upon the life so much that without it one can barely live the act of living.

The insatiable human life that never cease’s to desire materialism, hardly has any space left for spiritual conscious growth that could pose as a great escape for some who breath their last breath of soot in misfortune as their endless failures never ended.

For some failure is the end of experiments but for me failure is a beautiful concept that reminds me of my existence, am alive and in action and that I am making full use of every breath of mine. And i never fail to happen be it for countless failures or little spells of chance success. life is as much you and i know about it with past present and future attributed around two words success or failures but we fail to see beyond these two dictionary words.

It is unexpected of any human to detach them self from the life they have today, with so much of happening around them, since childhood school to their adulthood offices, life is full of events, emotions etc. whatever has happened in the past or whatever will happen in the future, we all try to personalize them and include those events of the past to the present moment and even attach the present shaping to suit it best for the future.

In the process we stop realizing the present which is all today the very moment we live in, we care so much about the failures the mistakes the events that happened that it begin to shape our future through our present moments of pondering over the past, thinking it shouldn’t happen again in the future we keep ruining and playing with the present.

The future has innumerable opportunities that the present may not know, the lack of awareness of the future is a blessing i believe as the graph of life is never a line, its rhythmic and this is a sign that we should have rebellious hope to do our work till the end whatever be the outcome let it remain, let it hold, but never stop the action.

Failures often leave us down and disappointed and even hopeless so much that we choose to quit action or some may even quit their lives, because again the matter is how you take the failures . There can be intermittent or consistent failures in life , if you ask me, i have consistent failures that i never personalize.

Because the day you begin to personalize with the failures its the day you cease to act anymore. Be it one or endless failures it should never let you stop, rather be rebellious having hope not for success or winning but hope that you shall continue despite these failures even if it happen time and again .

To hope in misery is to be rebel, to hope life in death is rebel, Hope is an endless rebellion towards life that even failure is natural and so is the hope that should never end. Hope is just not a factor or a word if you term it like that then the failure is just a word defined for a thing, idea, or event that went wrong not the way you planned.

I believe that these terms like, failure, mistakes, devastated  depressed, death, divorce, pain, ruined etc are becoming more symbolic and full of imagery the moment you think of them whereas the positive words like being happy, love,hope, faith, never give up, belief  etc are becoming more abstract because we can barely find any of the events describing them in our imagination when we are only going through the above negative terms that heavily sits and eat up our conscious.

which is why more and more people are becoming sad and full of disappointing because the ones they seek approval from or even look up for positivism are themselves full of negativity in and around them. we actually have lost our innate capacity to harness our own energy for being positive and its hard to do that mechanical work now of rebuilding.

The more practical answer to failures is then only the rebellious hope for this you need not change your mental setup of all positive and spirituality because i know its very hard to do it, even i cannot pull myslef from thinking negative so many times but the thing i always practice is this incessant hope i keep which becomes more and more rebellious with every failure that i encounter.

It has made me hard and courageous and so much that am least affected by life, am more able to enjoy small moments of happiness i dont long for big ones and i enjoy small things like eating the left piece of cake, or cooking some noodle, playing with my niece, or watching my Favorite songs. I no longer wait but i still move and act and i dont give up on action in life for there’s nothing to loose till the time you’re alive play with life.

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We are struck doing things we dont love, Just pause and think, What all could you do if you were struck doing the things you always loved.

Success can happen, if we keep on doing what we love, just like in a relationship we sustain the good or bad, tough or happy things with our or through our partner and still continue it with perseverance and infinite zest to last long, similarly doing a work that you love can lead you to great success because you persevere with its every nature and still continue to love and dont let it go.

We are struck d…

He Broke his Laptop, To Break Free

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Yes ! this is what my Fiance did to his laptop quite literally, he broke the laptop into pieces in a fit of    anger and frustration because we had some dispute and it was carried out in a chat session and i came to know of the destruction only when he messaged me on my phone about what had happened. 

I was very unhappy and unstable, as i was apprehensive that now our relation would get sour because he would not be able to connect with the world outside nor would he be able to carry out his job search or any other things we usually do on the net be it for work or for personal reasons.

Think of the situation if your social account( Facebook, Twitter, LinkedIn, word press) had to be deleted for some reasons and when you know you can still have it despite of the moment that makes you do it, again it was your own choice, but think of it that, you did it , and you worry about your personal stuff that was gone and how much you wished to connect being a social person who loves to interact and connect and know about the world through virtual platform. But it disappears suddenly, when you were least prepared.

As i think about all these because you never know how deeply certain things are important for some people, you cannot know. And  thinking that id been the reason for all this, affected me more,and i thought that our relation would surely not work out in days to come, and things wont get back normal so soon, because right now there’s a terrible financial crunch that comes being unemployed and he needs something to freshen up i always think. 

Its hard to spend time doing things for someone who is out of job, the whole day you dont have any work and you look for things you could work and makes you feel content even if its job search doing it through the internet. I was afraid what would happen next. he is coping with this situation so well and he had this just one thing where he could share his thoughts through his blog http://arnabsinha.com/, but now he cannot even do that. 

I was running with all these thoughts and the phone rang it was him, and to my utmost surprise i heard him all the more relaxed, cool and stress free more than ever he was since the last years. he called me up to say that he was actually feeling nice, So “FREE” and so happy to get rid of that laptop . He said he got all the more time to read books ( Hard Copy), go out for jogging, spend time with his friend, call up the other people on phone, write down his diary, come out with novel ideas for business, evolve strategy’s for getting jobs, and what not, he talked endless about what all he could do in absence of his laptop.

Again i thought this unbelievable, because if i had broken my laptop i would have been crying for months and months till i got a new one but still i would have been unhappy for all the personal data pics and other things i would have lost in because of destruction.  

I still cannot digest the fact that how can anyone live without his laptop and having lost all the great stuff begins to feel richly, being out of touch with people and information for so long time and moreover he moves care free as if nothing had happened and he had lost almost nothing. the laptop was so insignificant, in a situation where he knows he cannot have it till the times he has a job and that too after his salary only he can buy a new one.

And i know he doesn’t pretend or show things, he is very straight forward and hides nothing about his feelings and emotions and always speaks the truth from the bottom of his heart. he is such a guy who never had a girlfriend, not even spoke to a woman in his 30 years of life, and as i say this and i can give it to you in writing also . For in the world today i cannot believe someone not having the girl or boy connection in any point of life. 

I believe that he has gone a level up in his search for spirituality after destroying the connection with the virtual world and the day is not far when he will break his phone too and become a complete sadhu who can live peacefully without these essentials that we think as another necessities after food, home and clothes.

Sometimes i  think that if i never had any of those gadgets in my life, i could be more free and will have more, much more, time  to cook, play with my niece  read more books, spend more time with my grandmother, do more chores, take up study courses, exercise everyday, write my diary,forget to care about my looks, live a stress free life, not care about my ex profile, get rid of seeing my glamorous friends everyday with their new pics, no news about friends getting married, seeing their pics of exotic honeymoon destinations, all the more i could do i think but, then this ‘but’ comes in between, and i think about all the changes that has been brought about by these gadgets in my life that cant be ignored.

It takes a lot of courage today to get outside the virtual world to afford a carefree life and being consistent with your consciousness, that should not interfere with thoughts that attracts you towards them. And am proud and happy that my love was able to break this and get out soon to enrich his life with spiritual encounters. 

 

Motivation is lesser than NEED !

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Another article i read today is about “Motivation alone can make you successful ”

I dont Believe this ..

I believe that Motivation has got a lot to do about success but this alone cannot define everything i have achieved in life . I tell you why i say this because its a Universal truth that we are talking about here and how can i deny it not being true .

Very often i have arguments with my fiance , who every now and then complains that he cannot work anymore on his new venture because he has lost all motivation and drive to proceed just because a silly problem snapped off all his logic and focus .

To this, my take has always been that you need to shift your thoughts from getting driven by this word “Motivation”. this word now makes me feel uncomfortable it petrifies me that in absence of this everything will crumble . So much for the word, that it becomes just  a complete perspective of the whole situation that can no longer happen and everything stagnates . the more he says it the more i get annoyed listening to it.

Why is motivation so much important for a person to hit success ? I  see success originating from need and sheer hard work , where work alone is the major concern that you have to perform because you have to do it, out of need. I consider Motivation is muse, a more pleasurable and rich feel word that can be applied for those who have” Choice”  in their hand, the gift of looking for some other task or work by skipping the ones in which they no longer feel interested in.

I think one is able and should be able to Succeed in absence of motivation, because only the Need can help you to work even when you feel pathetic working in some situations under rude bosses or with bad colleagues, you work alone to make ends meet where you have to feed your family, support someone or yourself, in such situations motivation doesn’t really help , because it makes you depressed on finding surroundings as nonadjustable and you cannot quit having no choice.

In such circumstances when you have to work for need you tend to work alone and make things simpler and convenient in the due course of time, you adjust and get used to the situation and keep consistent with your tasks thereby bringing permanence and resilience for the work and work environment .

Having had consistency and resilience you tend to develop more fine skills and smart work abilities  that let you cope up in stress and  take pressures and still focus on the major tasks that define the path for your success and accomplishment.

Honing such necessary skills and not giving up attitude and in absence of motivation you take up challenges and become a non quitter thus leading ahead with the quality not many have which makes you unique and an achiever in every stream where there’s no option other than to succeed and win it over.

Honesty : Need of Every Eon

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Honesty ! Hmmm,  does this word scare you away or makes you feel proud ?

Evidently there is a mixed of both when you reflect in the past or present and a series of situations come into the mind where you have  spoken the truth or lied to anyone or everyone, and the feelings that followed inside you of being proud , guilty , saved the day or self.

In view of the above one thing everyone would agree for is that, You will always feel comfortable with “Truth ” as it makes you feel stronger, more comfortable , free from feelings of guilt, shame and embarrassment, lets you have a proud good night sleep and teach the value of same to the young ones.

Today we may come across people from all walks of life who share quite similar traits ranging from being clever,  lazy, making excuses or lying, diplomatic, unsympathetic, untrustworthy and narcissistic etc. this is a usual sight around you among relatives, friends or colleagues at workplace. The point is not what others have in them as part of their personality that makes them stand where they are today but to observe and undo what has become common now from our lives so that we can Stand Out.

To Stand Out among the rest be it among your friends or work place, one can cultivate and nourish the Habit of Honesty through regular practice of speaking Truth as “Truth is easy to remember than a lie” and be consistent with it every time and in every situation.

Its No doubt a tough task to practice and walk the path of truth and never give it up even in tough times , is a trait that develops after long years of practice and experiments, and the regularity and permanence of this ritual alone makes one Stand out and be considered as Unique and appear bright among the rest. Moreover its a feeling that makes you feel enlightened, light, proud and happy whenever you introspect and have a one on one with Your Real Self that matches Your Ideal Self .

Even Your friends , Boss , colleagues shall reach for you seeking Your advice, opinion, and contribution in the most important tasks and assignments .

We are all well aware about the growing competitive trends in every field and it doesn’t limit anyone to choose the path they take up to walk the ladder of success and it can be any and any traits or trick they follow to achieve it . It may not matter to some but it matters a lot in the work culture as the people in power positions , top bosses,do actually look for honest employees who can be trusted upon and where they can share companies status , strengths and weaknesses with them as well.

Then be sure about if you have Honesty as your core trait , be proud of it and forward it to your young ones and peers, as its easy to be considered as part of the crowd but it really is worth to be one among the crowd.

Hello world!

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This Blog is about my transition from how i had simple conservative thoughts that went in for a great change and became liberal and global through the amount of articles i read from different sources.

Most of the articles i would summarize here are related to Business, Entrepreneurship, Start ups .

On a different note i would also include some articles, from my pen dedicated to the on going News, issues, about life and relations and much more.

Thank You & Regards